Contact Us

Whether you've spotted an outdated bonus figure, want to suggest a Canadian casino we haven't covered yet, or just have a question about how we put our rankings together, this is the page for that. We read every message that comes through and use reader feedback to keep our reviews accurate and useful.

What we can help with

Online Casinos is a review and comparison site, not a casino, so we can't process deposits, withdrawals or account issues on any operator's behalf. But we're a good first stop for things like:

• Flagging an error in a review, a bonus term, or a comparison table
• Asking why a particular Canadian online casino is or isn't listed
• Questions about how we score and rank operators such as SlotsGem, WinnerIsland or Betninja
• Feedback on the site itself — broken links, unclear wording, missing information
• General questions from readers still deciding between Canadian gambling sites

For anything that touches your money or your account directly — a delayed withdrawal, a bonus that hasn't credited, an identity verification request — the casino's own support team is faster and better placed to help than we are. Every operator we list runs its own customer support channel, usually live chat or email, and that's the right first stop for account-specific problems.

Before you write in, a few things worth checking

Some of the most common questions we get already have answers elsewhere on the site, so it's worth a quick look first:

• If your question is about gambling responsibly, setting limits, or self-exclusion, our Responsible Gambling page covers the tools and support options available to Canadian players.
• If you want the detail behind how the site operates, who we are and what we do (and don't) do, see the About Us page.
• Questions about how we use your data, our editorial approach, or the legal terms of using this site are answered on our Terms and Conditions page.

What happens after you get in touch

We're a small editorial team, so we can't promise instant replies, but every message is read and genuine corrections or updates are prioritised — particularly anything affecting a bonus term, a wagering requirement, or a licensing detail, since accuracy on those points matters more than speed of publishing. We don't cold-call or ask for payment details through any contact form; if you're ever asked for banking information in the name of this site, treat it as a scam and disregard it.

A note on independence

Online Casinos may earn commission when readers sign up with a casino through links on this site. That relationship never decides what we publish or how an operator is scored, and it has no bearing on how we handle reader correspondence either. If you tell us a review is wrong, we check it — regardless of whether that operator is a commercial partner.

Reaching us

Use the contact details or form provided elsewhere on this page to send your message. Include as much detail as you can — the casino name, the page you're referring to, and what you think should change — so we can look into it properly rather than going back and forth on the basics. If you're contacting us about a specific review, a direct link to the page in question speeds things up considerably.